Orders once delivered, cannot be returned for refund. We don’t believe art should be returned - only enjoyed or gifted!
You will be able to cancel an order if it has not already been sent for delivery to our logistics service provider. Once sent, the product is considered as purchased and our Exchange Policy below is applicable from that point on. We will, of course, treat exceptional cases with due consideration.
We are happy to Exchange your GrooveControl item with an identical replacement if there is a flaw, damage in transit or you wish to change the size of your Tee. Please retain the packing, invoice, tags and any shipping labels that came with the product.
LODGING YOUR EXCHANGE REQUEST
In order to process the Exchange you must contact us within 15 days of the receipt of your product by emailing the Exchange Order Form(This should have a link to the form) to firstname.lastname@example.org with a description of the problem.
As long as the case is deemed by us to be legitimate, we will revert with our approval to your exchange request 2 business days after receiving your email.
PROCEDURE FOR EXCHANGE (FLAWED/DAMAGED ITEM)
In the case of a flaw or damage to the item, please take a picture and email it along with your request for the Exchange Order Form explaining the flaw or the cause of the damage.
We will require 7 business days from our approval of your request to get the replacement item to you. You will not be charged for the shipping of the replacement item.
PROCEDURE FOR EXCHANGE (SIZE EXCHANGE OF TEE)
In the case of a t-shirt size exchange, please be aware that in this case, you will be charged an additional fee for the pick up and delivery of the products since these are not covered by our Free Shipping Within India policy.
Please ship your item back to us in a suitable package. We strongly encourage you to return the item via a trackable method. Exchange Mailing Address:
GROOVE CONTROL [EXCHANGES],
309, Om Chambers.
Mumbai - 36.
We will require 14 business days from our approval of your request to get the replacement Tee size to you.